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Mind Note App Privacy Policy

Data Security and Privacy Policy

Gleam-Taiwan LTD ("we") values your privacy and is committed to protecting your personal information. When you use our apps and services (including Google Cloud Services and ChatGPT), we may collect and process relevant data. This "Mind Note App Privacy Policy" ("Privacy Policy") explains how we collect, use, store, share, and transfer your information, as well as how you can access, update, delete, or safeguard it. Please take the time to read this policy thoroughly and ensure you understand its contents before using our apps or services. If you have any questions, feel free to contact our customer service team for assistance. If you do not agree with any part of this policy, please refrain from providing your information.

 

Before using our apps and services, please take the time to carefully read and understand this policy. Ensure that you fully comprehend and agree to its terms before proceeding. For any technical terms mentioned in this policy, we provide clear and straightforward explanations to help you better understand them.

 

If you have any questions or concerns regarding this Privacy Policy or related topics, feel free to reach out to us at support@gleam-taiwan.com.

 

This policy will help you understand the following:

I.   How we collect and use your personal information

II.  How we share, transfer, or publicly disclose your personal information

III. How we protect and store your personal information

IV. How we process your personal information across borders

V.  Updates and changes to this policy

VI. How to contact us

I. How we collect and use your personal information

We are committed to protecting the personal information you provide when using our APP, and we follow laws and regulations in collecting, using, storing and transmitting personal information, and follow privacy protection principles to protect your information. Personal information is all kinds of information related to identified or identifiable natural persons recorded by electronic or other means, excluding information after anonymization processing.

Personal information involved in this privacy policy includes: 

  • basic information (including region, language, device number)

  • network identification information (including system account number)

  • personal Internet records (including login records, page interaction events, page stay length)​

 

We will only collect and use your personal information to complete the business functions of the APP for the following purposes:
(I) Circumstances in which you must authorize us to collect and use your personal information

Our services include core functions necessary to enable in-app purchases (IAP) to improve our services and secure transactions. We may collect, store and use the following information about you in order to perform these functions. If you do not provide such information, you will not be able to take advantage of the services we provide. These functions include:

  1. Functions necessary to achieve after-sales service
    (1) ​​​Use of the Services​​​​​
    In order to make it easier for you to use the Services, we may collect information about the device from which you use our products and/or services (including device name, device model, device identifier, operating system and application version, language setting, resolution, service provider network ID (PLMN)) to provide you with the best way to display product information. We may also use your personal information as described above in order to continuously improve and optimize the features described above.

    (2) Purchase of services
    When you are ready to purchase and bill for the service you require, an order will be generated for your purchase of that service. This order will contain information about the service you have purchased, the amount you should pay and the method of payment. All of the above information constitutes your "order information", which will be used by us to verify your identity, determine the transaction, make payment, check your order, and provide customer service and after-sales service; we will also use your order information to determine whether there are any abnormalities in your transaction to protect your transaction security.

    (3) Payment function
    After you place an order, the payments for in-app purchases are processed App Store. The payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment institutions in order for them to confirm your payment instructions and complete the payment.

    (4) Delivery Service Function
    When you place an order and complete payment online, Gleam-Taiwan LTD will complete the delivery of your order. You know and agree that Gleam-Taiwan LTD will use your order information mentioned above to ensure that your order services can be used properly.
     
  2. To provide personalized service and improve service quality
    To enhance your experience with our services, we may collect and use your personal information in the following additional features. If you do not provide this personal information, you can still use the basic functions of this app, and please note that by enabling these permissions, you are authorizing us to collect and use this personal information to achieve the above mentioned functions, and by disabling these permissions, you are revoking these authorizations, and we will not continue to collect and use your personal information, nor will we be able to provide you with the above mentioned functions corresponding to these authorizations. We will not continue to collect and use your personal information, nor will we be able to provide you with the functions that correspond to these authorizations. Your decision to turn off your permissions will not affect the processing of personal information previously based on your authorization for:

    (1) Microphone and Speech Recognition
    For voice-to-text features, we request access to your device’s microphone and enable speech recognition. These permissions are requested through prompt windows when you use the related functions.

    (2) Photo Library Access
    We request access to your photo library solely to save mind maps and/or other types of generated graphs, maps, pictures to your album. This permission is also requested via prompt windows. We do not access or collect any of your existing photos or media.

​

(II). You are fully aware of the following circumstances, we collect and use personal information without your authorized consent:​

  1. Related to national security, national defense security

  2. Related to public safety, public health, and significant public interest

  3. Related to crime investigation, prosecution, trial and execution of judgments, etc

  4. For the purpose of safeguarding personal information subject or other individuals' life, property and other significant legitimate rights and interests but it is difficult to obtain the consent of the person

  5. If it is necessary to collect or use the personal information of a person in order to complete a contract or business arrangement with that person and that person has given prior consent to the collection or use of his or her personal information

  6. Where the personal information collected is disclosed to the public by the subject of the personal information itself

  7. Of your personal information collected from legitimate public disclosure, such as legitimate news reports, government information disclosure and other channels

  8. Necessary to achieve the functions and services of the product according to your request

  9. Necessary for maintaining the safe and stable operation of the products and / or services provided, such as the discovery, disposal of product and / or service failures

  10. Other circumstances as stipulated by laws and regulations.

 

(III). Rules for the use of your personal information

  1. We will use the personal information collected in accordance with the agreement of this privacy policy and to achieve the function of our products and / or services.

  2. After collecting your personal information, we will process the data confidentially through technical means, and the processed information will not be able to identify the subject. Please understand and agree that in this case we have the right to use the information that has been processed; and without disclosing your personal information, we have the right to analyze and commercially exploit the user database.

  3. Please note that all personal information you provide when using our products and/or services will be continuously licensed to us for the duration of your use of our products and/or services, unless you delete it. If you request to delete your personal information, we will permanently delete it within a reasonable period of time on receiving your request.

  4. We may compile statistics on the use of our products and/or services and may share such statistics with the public or third parties to show the overall usage trends of our products and/or services. However, these statistics do not contain any identifying information about you.

  5. When we want to use your personal information for purposes other than those described in this policy, or when information collected for a specific purpose is used for other purposes, we will seek your prior consent in the form of a checkbox that you initiate.

II. How we share, transfer and publicly disclose your personal information

(I) Sharing

  1. We will not share your personal information with any company, organization or individual outside of Gleam Taiwan LTD, except for the following cases:
    (1) Obtaining your prior express consent or authorization
    (2) Provided in accordance with applicable laws and regulations, as required by legal process, or as necessary for mandatory administrative or judicial requirements
    (3) To the extent permitted by law or regulation, as necessary to protect Gleam Taiwan LTD, you or other users, or the public interest, property, or safety from harm
    (4) Only share your information to achieve the core functions of our products and/or services or to provide the services you need
    (5) To handle disputes or controversies between you and others for you upon your request
    (6) To comply with the relevant agreements signed with you (including the electronic agreements signed online and the corresponding platform rules) or other legal documents agreed to be provided
    (7) Used based on academic research
    (8) Used in the public interest in accordance with laws and regulations.

  2. For companies, organizations and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

(II)  Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:​

  1. With your prior express consent or authorization;

  2. Provided in accordance with applicable laws and regulations, the requirements of legal proceedings, mandatory administrative or judicial requirements as necessary;

  3. In accordance with the relevant agreements signed with you (including the online signed electronic agreement and the corresponding platform rules) or other legal documents agreed to provide;

  4. In case of merger, separation, dissolution, bankruptcy or other reasons that require the transfer of your personal information, we will inform you of the name or name and contact information of the recipient, and we will require the new company or organization holding your personal information to continue to be bound by this privacy policy. Otherwise, we will require the company or organization to seek your authorized consent again.

(III) Public Disclosure

We will only publicly disclose your personal information under the following circumstances and provided that we take security measures that meet industry standards:

  1. Disclosure of your specified personal information in accordance with your needs and in a manner that you have expressly agreed to disclose.

  2. We may publicly disclose your personal information in accordance with the type of personal information requested and the manner of disclosure when required to provide your personal information by law, regulation, mandatory administrative enforcement or judicial requirements. Subject to laws and regulations, when we receive a request for such disclosure, we will require that a legal document, such as a subpoena or letter of inquiry, must be produced in response. We strongly believe in being as transparent as possible about the information we are asked to provide, to the extent permitted by law. We carefully review all requests to ensure that they have a legal basis and are limited to data that law enforcement has a legal right to obtain for specific investigative purposes.

III. How we protect and store your personal information

We value the security of your personal information and take reasonable measures to protect it. Below are the specific practices we follow:

  1. De-identification of Data
    To protect your privacy, we do not store any personally identifiable information on our servers. The only data retained during processing is the device’s UUID (Universal Unique Identifier), which cannot directly identify you. This ensures that any data on our server is de-identified.
     

  2. Relay-only Server Architecture
    Our servers act as a relay to facilitate the processing of specific functionalities (e.g., voice-to-text conversion). Once the function is completed and the result is delivered to your device, the data on our server is deleted, typically within a few seconds. This ensures that your data is not stored beyond what is necessary to perform the requested services. In cases where legal or regulatory requirements mandate extended data retention, as described in Section II (Sharing), we will comply with the necessary obligations and ensure secure handling of the data.
     

  3. Limited Data Retention
    We only retain data temporarily to perform specific features or comply with applicable laws. Data that is no longer required will be securely deleted promptly.
     

  4. Access Control
    Access to our servers and systems is strictly limited to authorized personnel who require it to maintain or troubleshoot the service. These personnel are bound by confidentiality agreements, and unauthorized access is actively monitored and restricted.
     

  5. Data Handling Practices
    To ensure the proper management of data, we follow these practices:

  • ​Temporary data storage for processing only.

  • No collection of unrelated or unnecessary personal information.

  • Prompt deletion of data after use, unless legal retention requirements apply.

IV. How your personal information is transferred globally

  1. In principle, the personal information collected and generated by our products through the Google Could service will be stored in the United States of America.

  2. Because we provide our products or services through resources and servers located around the world, this means that your personal information may be transferred to, or accessed from, jurisdictions outside of the country in which you use the product or service.

  3. Such jurisdictions may have different data protection laws. In such cases, we will ensure that your personal information is adequately and equally protected in the United States of America, enter into a contract with the foreign recipient agreeing to the rights and obligations of both parties, inform you of the name of the foreign recipient, contact information, purpose of processing, method of processing, type of personal information, etc., and obtain your individual We may also implement security measures such as data de-identification prior to cross-border data transfer.

V. Updates and changes to this policy

  1. This Privacy Policy will be updated to provide you with better services and as Gleam Taiwan LTD's business evolves. However, we will not reduce your rights under this Privacy Policy without your express consent. We will notify you of updates by posting updated versions on the Gleam Taiwan LTD website and by posting them on the website or by other appropriate means before they become effective, or by visiting Gleam Taiwan LTD to keep up to date with the latest Privacy Policy.

  2. For material changes, we will also provide more prominent notice (we will explain the specific changes to the Privacy Policy by means including but not limited to email, SMS or special notice on the browsing page).

  3. Material changes within the meaning of this policy include, but are not limited to:

(1) Significant changes in our service model. such as the purpose of processing personal information, the type of personal information processed, and the manner in which personal information is used.

(2) Significant changes in our ownership structure, organizational structure, etc. such as change of ownership caused by business restructuring, bankruptcy and merger, etc.

(3) Changes in the primary recipients of personal information sharing, transfer or public disclosure.

(4) Significant changes in your rights to participate in the processing of personal information and the manner in which they are exercised.

(5) When there is a change in our responsible contact method and complaint channel.

VI. How to Contact Us

If you have any questions about this Agreement, please contact us at support@gleam-taiwan.com . By using the APP, you acknowledge that you have read this Agreement, understood it, and agree to be bound by its terms and conditions.

Gleam Taiwan LTD.

Last updated: 2024/12/04

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